Privacy Policy
How Duncan Court collects, uses, and protects your personal information.
1.Introduction
Duncan Court ("we," "our," or "us") is committed to protecting the privacy of our residents, website visitors, and applicants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2.Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Full name and title
- Contact information (email address, phone number, physical address)
- Identification numbers
- Student registration details
- Financial information for rent payments
- Emergency contact details
- Previous residence information
- References
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type
- Device information
- Cookies and usage data
- Access times and dates
3.How We Use Your Information
- Processing accommodation applications
- Managing tenant relationships
- Communicating about services and maintenance
- Security and access control
- Legal and regulatory compliance
- Improving our services
- Emergency communications
4.Information Sharing and Disclosure
We may share your information with:
- Property management staff
- Security service providers
- Maintenance contractors
- Legal and regulatory authorities when required
- Financial institutions for payment processing
- University of Pretoria (with your consent)
5.Data Security
We implement appropriate security measures to protect your information, including:
- Physical access controls
- Electronic security systems
- Encrypted data storage
- Regular security audits
- Staff training on data protection
6.Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge complaints with relevant authorities
7.Data Retention
We retain your information for:
- The duration of your tenancy
- Required legal periods
- Legitimate business purposes
- Statistical analysis (in anonymized form)
9.Updates to This Policy
We may update this policy periodically. The latest version will be posted on our website with the effective date.
8.Contact Us
For privacy-related inquiries:
This Privacy Policy is effective as of the date posted and applies to all interactions with Duncan Court, including our website, rental application portal, and on-site services.